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Improve Sales, Service Insights & Actions Using Oracle Customer Experience Sales Tools

SEPTEMBER 01, 2020 06:27 AM

Oracle Customer Experience (CX) sales tool's pre-integrated data, intelligence and experience helps organizations improve their sales thereby driving revenue, retaining customers and serving them efficiently.

Total Cost of Ownership

Oracle CX Sales delivers a more comprehensive set of capabilities for a better value at a lower cost because of the ability to provide Global Single Instance for deployments. Customers have the option to choose from multiple instances to support various applications, integrations and even various regions too.

Fewer Customizations

Time after time, Oracle has delivered the same level of precision for deployments while significantly reducing the number of customizations required; customizations can increase costs in several ways and initial implementation costs are higher when a lot of customization is required.

Cleaner Unified Data

Clean, complete and de-duplicated customer data is the foundation for all companies. Oracle CX Sales is fully embedded and integrated with Business Intelligence (BI) and Artificial Intelligence (AI) tools to effectively manage the Customer Data Management capabilities.

A Unified Front & Back Office Platform

The advantage of using Oracle CX Sales is that it offers a comprehensive suite of CX applications for digital transformation which connects with other platforms like Marketing, Commerce, CPQ, Service, and more which gives a complete view of the customer. Sales team productivity can be improved as it can connect with enterprise resource planning (ERP) and human capital management (HCM) systems to provide a 360-degree view.

Oracle CX Sales Advanced Capabilities: Forecasting, Chatbot, Planning, Data Management, Dynamic Dashboards, Integrations

A Connected View of the Customer

No other product in the market delivers the following:

  • Complete and connected customer data
  • Customer Intelligence
  • Customer experiences out-of-the-box, or
  • Unified customer views and agent desktops


All customer data is unified, synced and augmented in the Oracle CX dynamic dashboards; this helps companies make purchasing decisions to promote and provide insights.


Oracle CX Sales features (AI, chatbots, the Internet of Things (IoT), analytics and forecasting, etc.) provide predictive analytics that deliver meaningful data through dynamic dashboards on any device.


Oracle CX Unity function combines online, offline and third-party data sources; this will give the sales team a single and dynamic view of the customer. Sales teams can optimize their marketing, sales and service using AI and Machine Learning which is already built-in with the Oracle CX Unity.


Oracle allows extensive levels of customizations that can be done by technology vendors, like SMACT Works, to reduce mounting costs, create custom code and cut down complex integrations that slow down the process.

SMACT Works is a technology-focused systems integrator and IT/ERP consulting firm. We deliver end-to-end consulting, managed, and implementation services for Oracle Cloud Applications, IaaS & PaaS, On-Premise PeopleSoft & EBS Applications. Headquartered in Dublin, OH, we have a global presence with North America and Asia offices. We are an Oracle Gold Partner Cloud Standard, ISO 9001, and 27001 certified delivery organization serving customers with Excellence and Integrity.