Improve Sales, Service Insights & Actions Using Oracle Customer Experience Sales Tools

SEPTEMBER 01, 2020 06:27 AM

Oracle CX Sales Advanced Capabilities: Forecasting, Chatbot, Planning, Data Management, Dynamic Dashboards, Integrations

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The Oracle Customer Experience (CX) sales tool's pre-integrated data, intelligence, and experience help organizations improve their sales, thereby driving revenue, retaining customers, and serving them efficiently.

Total Cost of Ownership

Oracle CX Sales delivers a more comprehensive set of capabilities for a better value at a lower cost because of the ability to provide Global Single Instance for deployments. Customers can choose from multiple instances to support various applications, integrations, and even regions.

Fewer Customizations

Time after time, Oracle has delivered the same level of precision for deployments while significantly reducing the number of customizations required; customizations can increase costs in several ways, and initial implementation costs are higher when a lot of customization is needed.

Cleaner Unified Data

Clean, complete, and de-duplicated customer data is the foundation for all companies. Oracle CX Sales is fully embedded and integrated with business intelligence (BI) and artificial intelligence (AI) tools to effectively manage customer data management capabilities.

A Unified Front & Back Office Platform

Oracle CX Sales offers a comprehensive suite of CX applications for digital transformation. It connects with other platforms like Marketing, Commerce, CPQ, Service, and more, giving a complete view of the customer. Connecting with enterprise resource planning (ERP) and human capital management (HCM) systems to provide a 360-degree view can improve sales team productivity.

A Connected View of the Customer

No other product in the market delivers the following:

Complete and connected customer data
Customer Intelligence
Customer experiences out-of-the-box, or
Unified customer views and agent desktops

Connected Data

All customer data is unified, synced, and augmented in the Oracle CX dynamic dashboards; this helps companies make purchasing decisions to promote and provide insights.

Connected Intelligence

Oracle CX Sales features (AI, chatbots, the Internet of Things (IoT), analytics and forecasting, etc.) provide predictive analytics that delivers meaningful data through dynamic dashboards on any device.

Connected Experiences

Oracle CX Unity combines online, offline, and third-party data sources, giving the sales team a single and dynamic view of the customer. Sales teams can optimize their marketing, sales, and service using AI and Machine Learning, which are already built into Oracle CX Unity.

FAQs

According to the provided text, what are the key benefits of using Oracle CX Sales?
Oracle CX Sales offers several advantages, including a lower total cost of ownership due to the ability to provide Global Single Instance deployments, fewer customizations leading to reduced implementation costs, cleaner and more unified customer data by integrating with BI and AI tools, and a unified front and back office platform that connects with other critical systems like Marketing, ERP, and HCM, providing a complete customer view. It also offers connected data, intelligence, and experiences through features like dynamic dashboards, AI, chatbots, and IoT. These features enhance sales, drive revenue, retain customers, and improve overall efficiency.
How does Oracle CX Sales reduce the total cost of ownership (TCO)?
Oracle CX Sales reduces TCO primarily through its ability to offer Global Single Instance deployments. This means organizations can use one unified system across different regions and applications, avoiding the costs of managing multiple instances. This also contributes to lower overall infrastructure and maintenance expenses.
How does Oracle CX Sales ensure clean and unified customer data?
Oracle CX Sales is fully embedded and integrated with Business Intelligence (BI) and Artificial Intelligence (AI) tools. This integration allows for effective Customer Data Management by ensuring customer data is clean, complete, and de-duplicated. A unified, single source of truth provides a solid foundation for all company operations and improves sales insights.
What does a "unified front and back-office platform" mean in the context of Oracle CX Sales?
A unified front and back-office platform means that Oracle CX Sales connects with various other business systems within an organization, such as Marketing, Commerce, CPQ (Configure, Price, Quote), Service, ERP, and HCM. This unified system provides a 360-degree view of the customer, allowing the sales team to access complete data, thereby increasing productivity by combining front and back-office operations.
How does Oracle CX Sales use connected data, intelligence, and experiences to improve sales processes?

Connected Data: All customer data is unified, synced, and augmented in dynamic dashboards, giving sales teams a comprehensive view of customer information. This enables them to make informed purchasing decisions and create more targeted promotions.
Connected Intelligence: Oracle CX Sales leverages AI, chatbots, IoT, analytics, and forecasting to provide predictive insights. This data is delivered through dynamic dashboards on various devices, allowing sales teams to identify trends, forecast accurately, and take data-driven actions.
Connected Experiences: Oracle CX Unity combines online, offline, and third-party data sources to create a single dynamic view of the customer. The sales team can optimize marketing, sales, and service efforts through built-in AI and machine learning, improving overall customer experience.

Oracle allows extensive customizations that technology vendors, like SMACT Works, can do to reduce mounting costs, create custom code, and reduce complex integrations that slow down the process. Ready to transform your business? Contact us today!

About SMACT Works

SMACT Works is a technology-focused systems integrator and IT/ERP consulting firm. We deliver end-to-end consulting, managed, and implementation services for Oracle Cloud Applications, IaaS & PaaS, On-Premise PeopleSoft & EBS Applications. Headquartered in Dublin, OH, we have a global presence with North America and Asia offices. We are an Oracle Gold Partner Cloud Standard, ISO 9001, and 27001 certified delivery organization serving customers with Excellence and Integrity.