Deploying Policy Models Using Oracle Policy Automation

DECEMBER 01, 2020 06:54 AM

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Oracle Policy Automation (OPA) Cloud Service is preferred by many financial service organizations and government companies, as they have rules that are difficult to manage and apply universally. OPA Cloud Service captures those rules defined by organizations in Microsoft Word and/or an Excel document and delivers consistent and auditable advice.

OPA is designed for high-performance and secure public cloud deployments; it uses customer data from the database, provides advice, and makes decisions to deliver a better customer service experience defined by the organization's rules.

Self-Governing Usage

The organization database is not dumped with customer data when used as a standalone service; customer data is not stored permanently by OPA Cloud Service, and the data is removed from memory once the interactive session is over. The data is encrypted using Secure Socket Layer (SSL) via HTTPS. OPA Determinations API processes the customer data, which in turn makes the decisions and explains the inputted data.

Integration with Other Applications

Organizations must define the data retention in the application integrated with Oracle Policy Automation Cloud Service. OPA can be configured to pull and store the data from Oracle Service Cloud, Oracle Sales Cloud, or any other cloud or on-premises application.

OPA can highlight the errors that occur while retrieving the data from the other application and create an information log, as per the data retention policy described.

Key Features:

Automated approach to transform complex policies and manuals into user-friendly forms
Supports all types of omnichannels
Intuitive, auto generated and personalized interviews
Multi-lingual support and self-service guidance
Detailed explanations are provided for all decisions made
Pre-populated forms to record advice and decisions provided
User-friendly Rule Assistant
Reusable sample projects

A good consulting service knows how to easily explain the process of managing the policies and rules in the Cloud; you should seek an Oracle partner service that provides a clear plan to manage the policy lifecycle with streamlined cloud-based administration and deployment. SMACT Works has helped many organizations integrate policies via standard web services with personalized cross-channel guidance.

FAQs

What is Oracle Policy Automation (OPA) Cloud Service, and why is it beneficial for organizations with complex rules?
OPA Cloud Service is a tool that captures organizational rules defined in documents like Microsoft Word or Excel and applies them consistently and audibly. It benefits organizations, particularly those in financial services and government, that struggle to manage and universally apply their complex rules. OPA ensures these rules are applied uniformly, improving compliance and decision-making accuracy.
How does OPA ensure data privacy and security when processing customer data?
OPA prioritizes data privacy. The OPA Cloud Service does not permanently store customer data. The data is removed from memory after the interactive session ends. Furthermore, data is encrypted using Secure Socket Layer (SSL) via HTTPS during processing by the OPA Determinations API. This self-governing approach ensures that customer data is protected and not unnecessarily retained.
Can OPA be integrated with other applications, and how is data handled during integration?
Yes, OPA can be integrated with applications such as Oracle Service Cloud, Oracle Sales Cloud, and on-premises systems. Organizations need to define data retention policies in the application integrated with OPA. OPA can pull and store data from these sources according to these policies and highlight errors or create information logs related to data retrieval, as specified in the data retention policy.
What are the key features of Oracle Policy Automation that improve user experience?
OPA offers several key features that enhance user experience, including an automated approach to transforming policies into user-friendly forms, support for omnichannel communication, intuitive and personalized interviews, multi-lingual support, self-service guidance, detailed decision explanations, pre-populated forms, and user-friendly Rule Assistant. Sample projects are reusable as well. These features make it easier for users to understand and interact with complex policies.
What should organizations look for when seeking a consulting service to help deploy and manage OPA?
Organizations should seek an Oracle partner service that explains how to manage the policy lifecycle with streamlined cloud-based administration and deployment. A good consulting service should provide a clear plan for integrating policies via standard web services to deliver personalized cross-channel guidance.

About SMACT Works

SMACT Works is a technology-focused systems integrator and IT/ERP consulting firm. We deliver end-to-end consulting, managed, and implementation services for Oracle Cloud Applications, IaaS & PaaS, On-Premise PeopleSoft & EBS Applications. Headquartered in Dublin, OH, we have a global presence with North America and Asia offices. We are an Oracle Gold Partner Cloud Standard, ISO 9001, and 27001 certified delivery organization serving customers with Excellence and Integrity.