Oracle Service Cloud - One Product Serves Multiple Industries for Multiple Needs

JANUARY 01, 2021 07:09 AM

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Oracle Service Cloud is a cloud-based omnichannel solution, part of Oracle Customer Experience (CX) Cloud, that provides a dynamic and unified agent desktop with a complete view of each customer. Its innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying the customer service experience and delivering measurable business impact.

Service Offered Anywhere, Anytime

Balance self-service and assisted service builds meaningful connections with customers on their preferred channels; Oracle CX Service delivers personalized and seamless interactions throughout the customer journey.

Automate & Scale Customer Service

Exceeded customer expectations by predicting the need for service, automating processes, and delivering tailored responses to each customer at the right time. Oracle CX Service streamlines your service strategy and accelerates business transformation.

Simplify the Human Side of Customer Service

Remove complexity for your service team in the contact center, out in the field, and person; Oracle CX Service helps them focus on customers to build trust and deliver a better experience through unified applications, prescriptive user interfaces, and AI.

Empower Your Field Service Team

Deliver end-to-end field service and improve visibility, on-time arrival, and productivity for your field workers with Oracle Field Service. Keep customers informed throughout the process and ensure problems are fixed right the first time.

B2B Service - Effortless Customer Service Handling

Automatic expertise that helps them provide seamless and substantive service - anytime and anyplace - on customer's most popular channels.

B2C Service - Connecting to High-Value Accounts

Collaborate among the team to experience the 360-degree view of customer accounts while connected to the applications throughout the journey.

Benefits:

Deliver relevant, connected customer interactions
Delight customers with engagement choices
Ensure authentic, accurate and tailored responses
Cut costs and streamline service with automation

FAQs

What is Oracle CX Service, and how does it benefit businesses?
Oracle CX Service is a cloud-based, omnichannel solution that is part of Oracle Customer Experience (CX) Cloud. It provides a unified agent desktop that allows comprehensive viewing of each customer. It improves customer service by offering personalized and seamless interactions, automating processes, and delivering tailored responses. This leads to better customer experiences, reduced costs, and streamlined service operations.
What are the key capabilities of Oracle Field Service within Oracle CX Service?
Oracle Field Service, a component of Oracle CX Service, provides end-to-end field service management, enhancing visibility, on-time arrival, and productivity for field workers. It ensures customers are kept informed throughout the service process and that problems are fixed correctly the first time.
How does Oracle CX Service support both B2B and B2C service models?
For B2B service, Oracle CX Service delivers effortless customer service handling by providing automatic expertise to agents. This allows them to provide seamless and substantive service on the customers' preferred channels. For B2C service, Oracle CX Service enables collaboration among teams and provides a 360-degree view of customer accounts connected to applications throughout the customer journey.
What is SMACT Works' expertise concerning Oracle CX Service?
SMACT Works is a technology-focused systems integrator and IT/ERP consulting firm that delivers end-to-end consulting. It manages and implements services for Oracle Cloud Applications, including Oracle CX Cloud. They ensure clients are offered with unprecedented value to be at the forefront of the business market.
What other Oracle Cloud Applications does SMACT Works have expertise in?
Besides Oracle CX Cloud, SMACT Works specializes in Oracle ERP Cloud, Oracle EPM Cloud, Oracle HCM Cloud, Oracle SCM Cloud, and Oracle Student Cloud, as well as Oracle Cloud Infrastructure, Oracle PeopleSoft, Oracle E-Business Suite, and Oracle Analytics & BI.

SMACT Works is a state-of-the-art platform with an impeccable cloud and data strategy that brings service and supply chain teams together for better CX. The right Oracle Partner will make sure the clients are delivered with unprecedented value so that they are at the forefront of the business market.

Ready to start your Oracle Customer Experience Cloud journey? Contact us today to get started!

About SMACT Works

SMACT Works is a technology-focused systems integrator and IT/ERP consulting firm. We deliver end-to-end consulting, managed, and implementation services for Oracle Cloud Applications, IaaS & PaaS, On-Premise PeopleSoft & EBS Applications. Headquartered in Dublin, OH, we have a global presence with North America and Asia offices. We are an Oracle Gold Partner Cloud Standard, ISO 9001, and 27001 certified delivery organization serving customers with Excellence and Integrity.