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Oracle Service Cloud - One Product Serves Multiple Industries for Multiple Needs

JANUARY 01, 2021 07:09 AM

It is a cloud-based omni-channel solution, part of Oracle Customer Experience (CX) Cloud, that provides a dynamic and unified agent desktop with a complete view of each customer. Its innovative approach is driven by knowledge, automation and evolving customer interaction channels that simplifies customer service experience, which delivers measurable business impact.

Service Offered Anywhere, Anytime

Balance self-service and assisted service builds meaningful connections with customers on their preferred channels; Oracle CX Service delivers personalized and seamless interactions throughout the customer journey.

Automate & Scale Customer Service

Exceeded customer expectations by predicting the need for service, automating processes and delivering tailored responses to each customer at the right time. Oracle CX Service streamlines your service strategy and accelerates business transformation.

Simplify the Human Side of Customer Service

Remove complexity for your service team in the contact centre, out in the field and in person; Oracle CX Service helps them focus on customers to build trust and deliver a better experience through unified applications, prescriptive user interfaces and AI.

Empower Your Field Service Team

Deliver end-to-end field service and improve visibility, on-time arrival and productivity for your field workers with Oracle Field Service. Keep customers informed throughout the process and ensure problems are fixed right the first time.

Oracle Service Cloud

B2B Service - Effortless Customer Service Handling

Automatic expertise that helps them provide seamless and substantive service - anytime and anyplace - on customers' most popular channels.

B2C Service - Connecting to High-Value Accounts

Collaborate among the team to experience the 360-degree view of customer accounts while connected to the applications throughout the journey.


  • Deliver relevant, connected customer interactions
  • Delight customers with engagement choices
  • Ensure authentic, accurate and tailored responses
  • Cut costs and streamline service with automation

SMACT Works is a state-of-the-art platform with an impeccable Cloud and Data strategy, bringing service and supply chain teams together for better CX. The right Oracle Partner will make sure the clients are delivered with unprecedented value so that they are at the forefront of the business market.

SMACT Works is a technology-focused systems integrator and IT/ERP consulting firm. We deliver end-to-end consulting, managed, and implementation services for Oracle Cloud Applications, IaaS & PaaS, On-Premise PeopleSoft & EBS Applications. Headquartered in Dublin, OH, we have a global presence with North America and Asia offices. We are an Oracle Gold Partner Cloud Standard, ISO 9001, and 27001 certified delivery organization serving customers with Excellence and Integrity.