Oracle Managed Services Provider - Maximize Your Investment

FEBRUARY 28, 2022 01:54 AM

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Have you recently implemented Oracle Cloud Applications or migrated to Oracle Cloud Infrastructure? Are your in-house teams occupied with maintaining and upgrading On-Premises ERP Applications? Are unresolved ticket and service request items overwhelming your business and IT teams? Are you in need of a cost-effective Service level-based support system to optimize efficiency? Then, a trusted and certified Oracle Managed Services Provider (MSP) is the right solution for you.

A managed services provider will evaluate your current system and deliver around-the-clock support to resolve systemic issues and seamlessly introduce proactive strategies. Whether you need a team of dedicated resources or a hybrid model that fits your unique business needs, you can capitalize on your ERP/Digital transformation investment while allowing your team to focus on your business's core areas.

Affordable & Flexible Support Models

Unsupported applications and databases can inhibit your business from reaching its full potential. The complexity and intelligence that embody innovative technologies require close attention to detail to deliver their resolute functions effectively, forcing businesses to abandon the break/fix model. However, hiring a qualified in-house team to complete these items can be quite costly.

With various managed services and support models, including dedicated, blended, or pooled, you can confidently streamline growth at a significantly reduced rate with a team of Oracle consultants who offer the experience required to meet your organization's objectives. The right managed services provider will work with you to decide which model best fits your needs while staying within budget.

Blended Resources

Managing complex systems is no easy feat. To ensure your applications run smoothly and efficiently, you may require additional resources. Furthermore, the type of resource needed to accomplish these goals can vary from individuals with a functional or project management background to those with excellent technical skills. The required duration of their assistance may vary from part-time to full-time.

Hiring a team of certified Oracle experts who focus on delivering high-quality managed services will help alleviate the pains of identifying who or what exactly you're looking for - they will work with you to gather requirements and provide qualified candidates capable of meeting your growing business needs.

Why SMACT Works

SMACT's Application Managed Services (AMS) methodology is developed based on our extensive experience delivering Oracle support services for various customers in a reliable, cohesive, consistent, and efficient manner that we believe tightly integrates our team into the business's production support model. SMACT Works specializes in providing managed services for the following applications:

Oracle Cloud Applications
Oracle Cloud Infrastructure
PeopleSoft Applications
Oracle E-Business Suite
Oracle and other Database Applications

The primary goal of our managed services team is to minimize the adverse impacts and recurrence of incidents and problems through a proactive or reactive approach. Our proven methodology provides an effective and efficient incident handling process, increased service quality, and reduced incidents/problems by offering permanent solutions. Our team will optimize your organization's bandwidth and recommend executive overview, governance, and process improvements.

FAQs

What is an Oracle Managed Services Provider (MSP), and why might my organization need one?
An Oracle MSP is a third-party company that specializes in managing and maintaining Oracle-based systems and applications for other businesses. Organizations might need an MSP if their in-house IT teams are overwhelmed with maintenance, upgrades, and troubleshooting or if they lack the specific expertise needed for complex Oracle systems. Additionally, engaging an MSP can be a more cost-effective way to obtain expert support than hiring a full in-house team.
What Oracle applications and technologies does SMACT Works provide managed services for?
SMACT Works delivers managed services for a wide range of Oracle products, including Oracle Cloud Applications (ERP, EPM, HCM, SCM, Student, CX), Oracle Cloud Infrastructure, Oracle PeopleSoft, Oracle E-Business Suite, Oracle Analytics & BI, and Database Management. They also offer services for both cloud-based and on-premises environments.
How can engaging an MSP help me maximize my investment in Oracle systems?
An MSP helps maximize your investment by ensuring your systems run efficiently and effectively. They can resolve issues proactively, introduce process improvements, optimize system performance, and provide expert support. This support allows your internal team to focus on core business objectives rather than getting bogged down in system maintenance, ultimately increasing your return on investment in Oracle technology.
What are the benefits of using a blended resource approach?
A blended resource approach allows access to a diverse team of professionals with varying skill sets, such as functional experts, project managers, and technical specialists. This flexibility is particularly beneficial when requirements vary from task to task, allowing businesses to access the right level of expertise as needed without the overhead of hiring a large full-time staff.
What methodology does SMACT Works employ for its Application Managed Services (AMS), and what does it focus on?
SMACT Works' AMS methodology is based on their extensive experience delivering Oracle support services. It emphasizes a reliable, cohesive, consistent, and efficient approach designed to integrate the team seamlessly into the client's production support model. Their primary goal is to minimize the adverse impacts and reoccurrence of incidents, improve service quality, reduce problems through permanent solutions, and recommend system and process improvements.

About SMACT Works

SMACT Works is a technology-focused systems integrator and IT/ERP consulting firm. We deliver end-to-end consulting, managed, and implementation services for Oracle Cloud Applications, IaaS & PaaS, On-Premise PeopleSoft & EBS Applications. Headquartered in Dublin, OH, we have a global presence with North America and Asia offices. We are an Oracle Gold Partner Cloud Standard, ISO 9001, and 27001 certified delivery organization serving customers with Excellence and Integrity.

Oracle Managed Services Provider - Maximize Your Investment

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